What types of furniture do you offer?
We offer a wide range of wooden furniture & home décor products including tables, shelves, desks, kitchenware, dinnerware, lamps, and other accessories. We also provide wooden gifts & engraved designed items for all needs.
Are your products customizable?
Yes, many of our furniture pieces are customizable in terms of size, finish, and design. If you have your own design idea, you can share it with our designing team, we will make it happen for you.
How do I place an order?
You need to create an account to place an order. Simply sign up on our website, select the products you want, and proceed to checkout.
Is delivery available to my location?
We offer delivery seamless delivery across India. No pin code check required.
How long will it take to receive my order?
Delivery times vary depending on your location and product availability. Typically, orders are delivered within 7-14 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status. Use can use this tracking number to further check the delivery status using ”Track Your Order” option.
What is your return policy?
We offer a 7-day return policy on most products. Items must be in new, unused condition and returned in original packaging. Some exclusions apply. For more, see our return policy.
How can I contact customer support?
You can reach our customer support team via email at support@urshelff.com or through the "Contact Us" page on our website.
What payment methods do you accept?
We accept all major credit and debit cards, along with PayPal and other secure payment gateways.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment details are protected.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be used on any product on our website.
How do I care for my wooden furniture?
To maintain the quality of your wooden furniture, regularly dust it with a soft cloth and avoid direct sunlight or moisture. Use furniture polish occasionally for a fresh shine.
Do you offer installation services?
No, currently we don’t offer professional installation services. Most of our product are pre-assembled & ready to use.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of purchase. After this time, we may not be able to make changes.
Do you have a showroom where I can view your products?
Currently, we operate exclusively online, but we offer detailed product descriptions, images, and customer reviews to help you make an informed decision.
Do you offer international shipping?
At this time, we only ship within the country. We are working on expanding our shipping options internationally in the future.
How do I know if a product is in stock?
Product availability is displayed on each item’s page. If an item is out of stock, you can subscribe to be notified when it’s back in stock.
Can I request a quote for bulk purchases?
Yes, for bulk, wholesale or corporate order inquiries, please submit your requirements using the “Bulk/Corporate Order” link available in footer.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage, and we will assist you with a return, replacement, or refund.
How do I apply a discount code?
During checkout, you’ll find an option to enter a discount code. Simply apply the code, and the discount will be applied to your total order.